Review of complaint practices and procedures of an authority
13D Review of complaint practices and procedures of an authority
The Ombudsman may conduct a review of the complaint practices and procedures of an authority—
on the Ombudsman's own motion; or
in response to a complaint.
After conducting the review, the Ombudsman may, for the purpose of improving the complaint practices and procedures of the authority—
make recommendations to the authority; and
provide education and training or other assistance to the authority.
The principal officer of the authority must assist the Ombudsman in the conduct of the review.
The powers of the Ombudsman under Division 3 of Part IV do not apply to the review.
A review under this section does not prevent the Ombudsman from conducting an own motion investigation in relation to the complaint practices and procedures of an authority.
Pt 3AC (Heading and ss 13E–13H) inserted by No. 2/2019 s. 153.
Part IIIAC—Alternative dispute resolution of complaints
S. 13E inserted by No. 2/2019 s. 153.
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