Ombudsman Act 1973

to provide a timely, efficient, effective, flexible and independent means of resolving complaints about administrative action of authorities; and

to provide for the identification, investigation, exposure and prevention of maladministration; and

to assist in the identification, investigation, exposure and prevention of improper conduct and corrupt conduct; and

to assist in improving the quality of administration and complaint handling practices and procedures of authorities; and

to facilitate the education of the Victorian community and the public sector about matters relating to the functions of the Ombudsman.