Service Victoria Act 2018

Subject to subsection (3), the Minister and the service agency Minister may agree for the Service Victoria CEO to perform a customer service function that—

is conferred on a service agency under an enactment (whether express or implied); and

is to be prescribed as a transferred customer service function.

An agreement under subsection (1) must be in writing and a copy of it must be given to the service agency head and the Service Victoria CEO.

If the Minister is the service agency Minister, the Minister may publish a notice in the Government Gazette that—

the customer service function is to be prescribed as a transferred customer service function; and

as a result of that prescription, the Service Victoria CEO is to perform the function.

A copy of a notice under subsection (3) must be given to the service agency head and the Service Victoria CEO.

Despite anything to the contrary in the enactment that confers a customer service function on a service agency, on the commencement of a regulation that prescribes the customer service function to be a transferred customer service function—

the customer service function is to be performed by the Service Victoria CEO; and

the service agency cannot perform the customer service function unless it is delegated to the service agency head under section 8.

A regulation prescribing a customer service function to be a transferred customer service function must not be made unless—

an agreement has been made under subsection (1) in respect of that function; or

a notice has been published under subsection (3) in respect of that function.