Building Services (Registration) Act 2011

The Board must consider —

a complaint in relation to a registered building service provider forwarded to it by the Building Commissioner under the Building Services (Complaint Resolution and Administration) Act 2011; and

any report and recommendations in respect of the complaint given to the Board by the Building Commissioner.

The Board may, on consideration of a complaint under subsection (1), decide —

not to take any action; or

to refer the complaint back to the Building Commissioner for the purpose of commencing a conciliation proceeding under the Building Services (Complaint Resolution and Administration) Act 2011 Part 2 Division 3; or

to refer the complaint back to the Building Commissioner for investigation or further investigation; or

to take action under section 57; or

to make an allegation about the complaint to the State Administrative Tribunal.

The Board must, as soon as is practicable, but in any case no later than 14 days after making a decision under this section, give to the complainant, if any, and the respondent written notice of the decision together with short particulars of the reasons for the decision.