Electricity Industry (Customer Contracts) Regulations 2005

A standard form contract must inform the customer that the provisions of the contract may be amended without the customer’s consent.

A non‑standard contract must inform the customer that the provisions of the contract may be amended without the customer’s consent to the extent that the amendment is required for the contract to remain consistent with a written law.

A customer contract must describe the process for amendment of the contract including —

any requirement for approval of a proposed amendment by a particular person or body; and

the way in which an amendment will be published.