Energy Coordination (Customer Contracts) Regulations 2004

In these regulations, unless the contrary intention appears —

billing data means information contained in or relating to bills that have been issued by a retailer to a customer;

business day means a day that is not a Saturday, Sunday or public holiday;

charge includes price and tariff;

Code of Conduct means the code of conduct approved under section 11ZPM of the Act;

customer has the meaning given in section 11WB of the Act;

customer contract means a standard form contract or a non‑standard contract;

disconnection means the disconnection of supply;

gas distribution operator means the person who is required to hold a distribution licence for the distribution system through which gas is supplied to the customer;

gas industry ombudsman has the meaning given to that term in section 11ZPZ(1) of the Act;

gas industry ombudsman scheme means a scheme that is approved, or taken to be approved, under Part 2D Division 2 of the Act;

meter means equipment used to measure the quantity of gas supplied to a customer;

network equipment means the meter and any pipes, apparatus or other equipment used for or in connection with the supply of gas and located upstream from the meter;

non‑standard contract has the meaning given to that term in section 11WB of the Act;

provision of a customer contract means a provision, term or condition of a customer contract;

reconnection means the reconnection of supply;

relevant code means a code, standard or other document referred to in regulation 10;

residential customer means a customer who is required to pay a residential charge;

retailer means the holder of a trading licence;

security deposit means an amount of money provided as security against a customer defaulting on a payment due to a retailer under a customer contract;

standard form contract has the meaning given to that term in section 11WB of the Act;

supply means the supply of gas to a customer;

supply address means the address of the place to which gas is, or will be, supplied under a customer contract.

[Regulation 3 amended: SL 2022/104 r. 4 and 28.]