Default listing
49 Default listing
In this regulation —
default means failure by a customer to pay a charge or any other amount specified in a bill.
A retailer may only provide information about a default to a credit reporting agency if the default relates to a bill issued by the retailer.
If the customer remedies the default the retailer must inform the credit reporting agency immediately of that fact.
If the customer —
remedies the default or enters into an arrangement with the retailer to remedy the default; and
demonstrates to the retailer that extenuating circumstances led to the default,
the retailer must request the credit reporting agency to remove the information about the default from the customer’s record.
A retailer must not provide information about a default to a credit reporting agency if —
the customer has made a complaint in good faith relating to the default and the complaint has not been resolved; or
the default relates to a portion of the bill that the customer has asked the retailer to review.
[Regulation 49 amended: SL 2022/104 r. 28.]
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