Equal Opportunity Act 1984

It is unlawful for a person who, whether for payment or not, provides goods or services, or makes facilities available, to discriminate against another person on the ground of the other person’s impairment —

by refusing to provide the other person with those goods or services or to make those facilities available to the other person; or

in the terms or conditions on which the first‑mentioned person provides the other person with those goods or services or makes those facilities available to the other person; or

in the manner in which the first‑mentioned person provides the other person with those goods or services or makes those facilities available to the other person.

This section does not apply to discrimination against a person on the ground of impairment in relation to the provision of a service or facility where, in consequence of the person’s impairment, the person requires the service to be performed or the facility to be made available in a special manner that without unjustifiable hardship —

cannot be provided by the person providing the service or making the facility available; or

cannot be provided by the person providing the service or making the facility available except on more onerous terms.