Who may complain
315 Who may complain
A complaint about a service provider referred to in section 320(1) alleging that the service provider acted, or failed to act, in a manner referred to in section 320(2) in respect of a person who has or may have a mental illness, or in respect of a carer of a person who has or may have a mental illness, may be made to the Director —
personally by the person who has or may have a mental illness; or
on behalf of the person who has or may have a mental illness by —
the person’s representative recognised under section 316(2); or
a service provider if section 318 applies; or
a registration board if section 319 applies.
A complaint about a service provider referred to in section 320(1) that is an applicable organisation (as defined in the Carers Recognition Act 2004 section 4) alleging that the service provider acted, or failed to act, in a manner referred to in section 320(2)(g) in respect of a carer of a person who has or may have a mental illness may be made to the Director —
personally by the carer; or
on behalf of the carer by a registration board if section 319 applies.
A complaint made under subsection (1)(a) may be made by —
one person —
on his or her own behalf; or
on behalf of himself or herself and another person or other persons;
or
2 or more persons —
on their own behalf; or
on behalf of themselves and another person or other persons.
This Act’s bill:Explanatory memorandumSecond reading speech
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