Transport (Road Passenger Services) Act 2018

A person aggrieved by a reviewable decision may request the decision‑maker in writing to reconsider the decision.

A request under subsection (1) must be made within —

28 days after the decision‑maker gives the person notice under this Act of the reviewable decision; or

a longer period that is allowed by the decision‑maker.

A request for reconsideration must state the decision that the aggrieved person wants the decision‑maker to make after reconsideration of the reviewable decision and outline why the decision‑maker should make that decision.

Within 28 days after receiving the request, the decision‑maker must reconsider the reviewable decision and —

confirm the decision; or

amend the decision; or

set aside the decision and make a new decision.

The decision‑maker must, in writing, inform the person who made the request —

of the result of the reconsideration; and

if the decision‑maker does not make the decision sought by the person —

of the reasons for the decision made on reconsidering the reviewable decision; and

that the person may apply to the State Administrative Tribunal for a review of the decision.