Sending bills
12 Sending bills
A licensee must allow a customer to choose to receive bills —
by post; or
by email.
A licensee must, when offering a choice under subclause (1), inform the customer of any charge for sending a bill.
A bill sent by post must be sent —
to the address of the place in respect of which the water service is provided; or
if the customer nominates another address, to the nominated address.
A bill sent by email must be sent to an email address provided by the customer (and if the customer does not provide an email address then the bill may be sent by post).
A licensee must not charge a customer for sending a bill if the customer —
has advised the licensee that they are affected by family violence; or
is receiving a concession; or
has been assessed by the licensee as a customer experiencing financial hardship; or
is recorded on the preserved supply register under Part 9.
[Clause 12 amended: SL 2024/106 cl. 7.]
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