Terms used
3 Terms used
In this code —
AS, followed by a designation, refers to an Australian Standard having that designation that is published by Standards Australia;
bill means a bill for a water service charge;
bill for usage has the meaning given in clause 11(2);
business customer, of a licensee, means a customer of the licensee who is not a residential customer;
business day means a day other than a Saturday, a Sunday or a public holiday throughout the State;
Centrepay means the facility that allows automatic deductions to be taken from Commonwealth Centrelink payments;
complaint means an expression of dissatisfaction made to or about a person who provides a water service, related to its products, services, staff or the handling of a complaint, for which a response or resolution is explicitly or implicitly expected or legally required;
concession includes an exemption, discount or rebate;
connection means a connection of a water service to land;
estimate includes a calculation based on an estimate;
family violence has the meaning given in the Restraining Orders Act 1997 section 5A;
financial hardship, in relation to a customer who is a residential customer, means being in an ongoing state of financial disadvantage in which the ability of the customer to meet the basic living needs of the customer or a dependant of the customer would be adversely affected if the customer were to pay an outstanding amount;
financial hardship policy has the meaning given in clause 32;
National Interpreter Symbol means the national public information symbol “Interpreter Symbol” (with text) developed by the State of Victoria in partnership with the Commonwealth, State and Territory governments in accordance with AS 2342‑1992;
payment plan has the meaning given in clause 4;
publicly available, in relation to a document or information prepared or produced by a licensee, means that —
a person may view the document or information on the licensee’s website, and download it from the licensee’s website at no charge; and
in the case of a document — the licensee will provide the document as a hard copy on request and at no charge; and
in the case of information — the licensee will provide the information as a hard copy document on request and at no charge;
residential customer, of a licensee, means a customer of the licensee who uses the place in respect of which a water service is provided solely or primarily as the customer’s dwelling;
section means section of the Act;
service interruption means the interruption, suspension or restriction of the provision of a water supply service under section 77;
water services ombudsman has the meaning given in section 65(1).
A word or expression used in this code has the same meaning as it has in the Act. See sections 26(5) and 27(5) and the Interpretation Act 1984 section 44.
[Clause 3 amended: SL 2024/106 cl. 4.]
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