Terms used
3 Terms used
In this code —
bill means a bill for a water service charge;
family violence has the meaning given in the Restraining Orders Act 1997 section 5A;
family violence policy has the meaning given in clause 5(1);
financial hardship means being in an ongoing state of financial disadvantage in which the ability of a residential customer to meet the basic living needs of the customer or a dependant of the customer would be adversely affected if the customer were to pay an unpaid bill;
financial hardship policy, of a licensee, means the licensee’s policy under the Water Services Code of Conduct (Customer Service Standards) 2024 clause 32;
payment difficulties means being in a state of financial disadvantage that is not likely to be ongoing and in which the customer is unable to pay an unpaid bill;
residential customer means a customer who uses the place in respect of which a water service is provided solely or primarily as the customer’s dwelling.
Note for this subclause:
Other words and expressions used in this code have the same meanings as they have in the Water Services Act 2012. See the Water Services Act 2012 section 26(5) and the Interpretation Act 1984 section 44.
A reference in this code to a customer affected by family violence is a reference to a residential customer who is directly or indirectly affected by family violence.
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