Water Services Code of Practice (Family Violence) 2020

A licensee must maintain adequate records in relation to compliance with this code or any policy made under the code —

if the licensee is a government organisation as defined in the State Records Act 2000 section 3(1) — in accordance with its obligations under that Act; or

otherwise — in accordance with subclause (2).

For the purposes of subclause (1)(b), the licensee must retain each record —

if the record relates to a customer — for at least 7 years after the last communication between the licensee and the customer or water services ombudsman in relation to the matter the subject of the record; or

otherwise — for at least 7 years after the record is made.