Human Rights Commission Act 2005

every 3 years, after consulting with the other commissioners, prepare a protocol that provides for the following:

how enquiries and complaints generally will be received by the commission;

how enquiries will be dealt with within the commission;

how complaints will be referred within the commission;

how clients can access the commission’s services;

how the president undertakes advocacy and reporting on systemic matters under section 18 (2);

the kinds of questions or matters that may be considered at a commission meeting under section 33;

when complaints should be referred to other complaint handling entities;

anything else the commission considers appropriate;

anything else prescribed by regulation; and

For the making of complaints to the commission and how the commission deals with them, see pt 4.

publish the protocol on the commission’s website.