What complaints may be made under this Act?
42 What complaints may be made under this Act?
The following complaints may be made under this Act:
a children and young people service complaint;
a disability service complaint;
a complaint about an unlawful act under the Discrimination Act 1991 (a discrimination complaint);
a health service complaint;
a human rights complaint;
an older people service complaint;
a vulnerable person complaint;
a victims rights complaint;
A victims rights complaint is about the conduct of a justice agency.
a conversion practice complaint;
a complaint on a ground mentioned in the Health Records (Privacy and Access) Act 1997, section 18;
a complaint about an occupancy dispute (an occupancy dispute complaint).
A complaint about a health practitioner or a veterinary practitioner is dealt with by way of commission‑initiated consideration (see s 94 (2)).
The commission may also consider matters that have not been raised by complaints under div 3.5 (see s 48).
For a discrimination complaint, the complaint may be made in relation to unfavourable treatment—
on the grounds of 2 or more protected attributes under the Discrimination Act 1991; and
occurring on 2 or more occasions.
To remove any doubt, a complaint that may be made under this Act is made under this division.
This Act’s bill:Explanatory statementSecond reading speech
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.