Retirement village complaints—referral
53H Retirement village complaints—referral
This section applies if—
either—
a complainant is given a retirement village referral statement under section 45 (3) (e) (Commission’s obligation to be prompt and efficient); or
a statement under section 82A (1) (Closing retirement village complaints) is included in a final report in relation to a complaint; and
within 60 days after the day the statement is given, the complainant requires the commission to refer the complaint to the ACAT.
The commission must—
refer the complaint to the ACAT; and
tell the complainant and the respondent, in writing, about the referral.
The commission must also close the complaint (see s 78 (2) (d)).
This Act’s bill:Explanatory statementSecond reading speech
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