Labour Hire Licensing Act 2020

If the commissioner receives a complaint about a licensee, the commissioner may—

investigate the complaint; or

if the complaint relates to a failure to comply with a workplace law or standard—refer the complaint to the authority responsible for administering the workplace law or standard; or

take no action if the commissioner reasonably believes the complaint—

lacks substance; or

is frivolous, vexatious or was not made in good faith; or

has been adequately dealt with.

The commissioner must—

deal with the complaint in accordance with any complaints guideline under section 37; and

give written notice of the action taken under subsection (1) unless the complainant has not provided contact details.