Contacting injured person or LTCS participant
66 Contacting injured person or LTCS participant
The LTCS commissioner or an insurer for an injured person’s claim may contact the injured person directly (whether or not the injured person has legal representation) in the following circumstances:
to give the injured person information about the LTCS scheme, including how to apply to be a participant in the scheme, the expenses covered by the scheme and information about treatment and care the injured person may receive before the person’s treatment and care needs are assessed;
Note Treatment and care needs, of a participant in the LTCS scheme—see s 9.
if the injured person has asked the LTCS commissioner or the insurer for the person’s claim to contact the injured person directly.
The LTCS commissioner or an insurer for a participant’s claim may contact the participant directly (whether or not the participant has legal representation) in the following circumstances:
if the participant has asked the LTCS commissioner or the insurer for the participant’s claim to contact the participant directly;
to advise the participant of assessment, treatment and care appointments;
to discuss the participant’s treatment and care needs;
to discuss a request made under the LTCS scheme in relation to the participant’s treatment and care needs;
in response to a complaint by the participant.
The LTCS commissioner may contact the hospital where a participant is being cared for to discuss matters relating to the participant’s involvement in the LTCS scheme.
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