Reporting of complaints
17 Reporting of complaints
An official visitor for a visitable place must prepare for each quarter—
a written report (a full report) stating—
the number and kinds of complaints received by the official visitor in relation to the place; and
the action taken on the complaints received; and
the number of visits by the official visitor to the place; and
the number and kinds of matters referred by the official visitor to an investigative entity; and
any systemic issues identified by the official visitor; and
the number of times the official visitor inspected records in accordance with section 15 (2) (b); and
a written report (a summary report) summarising the matters mentioned in paragraph (a).
The full report may include—
comments by the official visitor about anything in relation to a complaint mentioned in the report; and
recommendations about any systemic issues identified by the official visitor.
The official visitor must give a copy of—
the full report, as soon as practicable after the end of each quarter, to—
the operational Minister for the visitable place; and
if the official visitor makes a recommendation in relation to the administrative unit responsible for administering the operational Act for the place—the relevant director‑general for the place; and
the summary report, as soon as practicable after the end of each quarter, to the following:
the Minister;
the official visitors board;
the official visitors executive officer.
The official visitor may also give a copy of the report to any of the following:
the relevant director-general for the visitable place;
the public advocate;
if the report includes matters in relation to Aboriginal and Torres Strait Islander children or young people—the Aboriginal and Torres Strait Islander children and young people commissioner;
if the report includes matters in relation to an administrative unit or operational Act for which another Minister is responsible—the other Minister.
Information that identifies an entitled person at the visitable place—
must not be included in a report to the Minister; and
for any other report—may only be included in the report if the official visitor considers it necessary to deal with a complaint mentioned or issue raised in the report.
In this section:
investigative entity means an entity with power to require the production of documents or the answering of questions including, for example, the chief police officer, the human rights commission, the Aboriginal and Torres Strait Islander children and young people commissioner, the ombudsman and the integrity commissioner.
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