Operating entity must let entitled people know about official visitors
20 Operating entity must let entitled people know about official visitors
An operating entity for a visitable place must tell an entitled person at the visitable place, or a person acting on the entitled person’s behalf, about—
the functions of an official visitor; and
how the official visitor may be contacted.
Without limiting subsection (1), an operating entity for a visitable place must, not later than when an entitled person first enters the place, give the person information about their right to make complaints under this Act in a way that is accessible to the person.
Examples—giving information
1 if an entitled person is likely to go to a common area in a visitable place—a notice in a prominent position on the wall in the area
2 if it is not practicable or appropriate to put up a notice in a visitable place—give an entitled person a pamphlet
3 if an entitled person is not able to see or understand information in writing—tell the person orally
4 if an entitled person is not able to understand the information—give written information to the person’s legal guardian
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