Complaints to official visitors
22 Complaints to official visitors
An entitled person at a visitable place, or anyone else, may complain to an official visitor for the place about any aspect of the person’s accommodation including—
the conditions of accommodation of an entitled person; or
the care or services provided to an entitled person at the place; or
the activities available to an entitled person at the place; or
how the place is conducted.
The entitled person may make the complaint to the official visitor personally or through someone else.
The entitled person may ask to make a complaint—
to the official visitor with no‑one else present; and
to an official visitor of the same gender.
If the official visitor agrees that the complaint may be made with only the entitled person present, the operating entity must provide reasonably private facilities for the complaint to be made.
In this section:
accommodation, of an entitled person, includes, if an entitled person is detained or confined under an operational Act at a visitable place, the person’s detention or confinement.
Part 5A Official visitors board
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