Dispute between operator and resident—notice to dispute committee
175B Dispute between operator and resident—notice to dispute committee
If a resident or the operator of a retirement village claims that a dispute has arisen between the resident and the operator, the resident or operator may give written notice of the dispute to the disputes committee for the retirement village.
To remove any doubt, a dispute mentioned in subsection (1) includes a dispute about whether the operator is discharging the operator’s obligations under section 99 (2) (b) (Operator to respect rights of residents).
The disability and community services commissioner can deal with complaints about services for older people (including a complaint about a service provided by the operator of a retirement village) under the Human Rights Commission Act 2005, s 42. A retirement village complaint that leads to a conciliation agreement is enforceable as if it were an order of the ACAT (see Human Rights Commission Act 2005, s 62)
This Act’s bill:Explanatory statementSecond reading speech
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