Retirement Villages Act 2012

The disputes committee must, within 30 days after receiving notice of a dispute—

resolve the dispute and tell the parties, in writing, of the decision; or

if the committee decides that the dispute is unable to be resolved by the committee (including if the dispute is unsuitable to be considered by the committee) but is reasonably likely to be resolved by mediation—arrange for mediation of the dispute; or

if the committee decides that the dispute is unable to be resolved by the committee and is not reasonably likely to be resolved by mediation—tell the parties that the dispute is unresolved.

If the dispute is resolved by the disputes committee or by mediation, the parties must take all reasonable steps to give effect to the decision or agreement.