Failure of the applicant or institutions to comply with a request
26 Failure of the applicant or institutions to comply with a request
If:
under section 24, the Operator requests a person who has made an application for redress to provide further information; and
the information requested is not provided in the production period referred to in that section;
then the Operator is not required to make a determination on the application until the information is provided.
If:
under section 25, the Operator requests a participating institution or partly‑participating institution to provide information in relation to an application for redress; and
the information requested is not provided in the production period referred to in that section;
then the Operator may progress the application and make a determination on it on the basis of the information that has been obtained by, or provided to, the Operator.
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