Telecommunications Act 1997

The ACMA may investigate a matter of a kind referred to in section 508 if:

in the case of a matter covered by paragraph 508(a)—the ACMA has reason to suspect that a person may have contravened this Act; or

in the case of a matter covered by paragraph 508(aa)—the ACMA has reason to suspect that a person may have contravened the Telecommunications (Consumer Protection and Service Standards) Act 1999 or regulations under that Act; or

in the case of a matter covered by paragraph 508(ab)—the ACMA has reason to suspect that a person may have contravened the Spam Act 2003 or regulations under that Act; or

in the case of a matter covered by paragraph 508(ac)—the ACMA has reason to suspect that a person may have contravened the Do Not Call Register Act 2006 or regulations under that Act; or

in any case—a complaint is made under section 509; or

in any case—the ACMA thinks that it is desirable to investigate the matter.

If the ACMA decides to investigate a matter referred to it by the Custodian under section 151N of the Telecommunications (Consumer Protection and Service Standards) Act 1999, the ACMA will investigate the matter under paragraph (c) of this subsection (see subsection 151N(5) of the Telecommunications (Consumer Protection and Service Standards) Act 1999).

The ACMA must not conduct such an investigation if it thinks that the subject matter of the investigation would not be a matter relevant to the performance of any of its functions.

The ACMA must investigate:

a matter of a kind referred to in section 508; or

any other matter concerning carriage services or the telecommunications industry;