Obligations of retailers under energy ombudsman scheme
96D Obligations of retailers under energy ombudsman scheme
This section applies to the following decisions by an energy ombudsman under an approved energy ombudsman scheme of which a retailer or other exempt person is a member—
a decision relating to a matter concerning the retailer’s or exempt person’s functions under this Act or the Gas Supply Act 1996, or under any instrument under those Acts,
a decision relating to a dispute or complaint involving the retailer or exempt person and a small customer, if that dispute or complaint arises under any such Act or instrument.
A retailer or exempt person is bound by a decision to which this section applies and must not fail to comply with any such decision.
Maximum penalty—
in the case of a corporation—100 penalty units, or
in any other case—25 penalty units.
In this section—
exempt person means an exempt seller under the National Energy Retail Law (NSW) or a person exempted (under section 3B of that Law) from the requirement to hold a retailer authorisation.
This Act’s bill:Explanatory memorandumSecond reading speech
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