Gaming Machines Regulation 2019

Information to the effect that player activity statements are available on request must—

be given to each person at the time the person is issued with a player card, and

be included in any promotional material displayed in the hotel or registered club in relation to electronic payment gaming machines.

A player activity statement must, on the request of a person who has a player account with a hotelier or registered club, be provided by the hotelier or club on a monthly basis.

The following information, provided in the form approved by the Authority, is the minimum information that must be included in a player activity statement for the period covered by the statement—

the total amount of turnover by the player during the monthly period covered by the statement,

the total wins recorded during the monthly period,

the net expenditure (ie turnover less wins) during the monthly period,

the total length of time over each 24-hour period during the monthly period when the person’s player card was inserted in electronic payment gaming machines in the hotel or on the club premises (the daily record),

the total length of time that the person’s player card was inserted in electronic payment gaming machines in the hotel or on the club premises during the monthly period.

In addition to subclause (3), the following information in relation to the period covered by a player activity statement must be kept by the hotelier or registered club and be provided to the player on request—

a list of each transaction involving the depositing of money into the player account at the cashier,

a list of each transaction involving the paying of credits into the player account as a result of playing electronic payment gaming machines,

a list of each transaction involving the withdrawal of money from the player account at the cashier.

The daily record is required to be included in the player activity statement only in respect of those days that the person’s player card was used.

A player activity statement is to also include a note stating that the information detailed in the statement—

only relates to the occasions on which the player used the player account to play an electronic payment gaming machine, and

does not necessarily relate to all of the player’s gaming machine activity during the monthly period, and

may not include information about wins from playing gaming machines that are part of a linked gaming system within the meaning of Part 10 of the Act.

A player activity statement, if requested to be provided, is to be made available from the cashier or other appropriate outlet at the hotel or club concerned.

A player activity statement is to be provided in respect of a monthly period only if the player account has actually been used during that period.

Player activity statements must be provided free of charge by the hotelier or registered club.