Transport Administration Act 1988

The customer advocacy functions of NSW Motorways are as follows—

to advocate for and promote the interests of toll road customers,

to advocate for policy and legislative change and other improvements that benefit toll road customers, including by participating in forums and otherwise engaging with the community,

to promote collaboration between government, toll operators and toll service providers to address common issues and to promote better policy development in the interests of toll road customers,

to give advice, recommendations and reports to the Minister about matters relating to toll road customers,

to raise awareness and provide education about, and conduct programs and other activities to promote understanding of, issues affecting toll road customers,

other customer advocacy functions specified by this Act or another Act.

Advice, recommendations and reports under subsection (1)(d) may be given at the request of the Minister or on the initiative of the Customer Advocate.

The Customer Advocate is not subject to the control and direction of the Minister or another person in relation to the contents of advice, reports or recommendations given to the Minister.

The Customer Advocate may delegate the exercise of a customer advocacy function to—

a member of staff of NSW Motorways, or

a person of a class prescribed by the regulations or approved by TfNSW.