Transport Administration Act 1988

The Customer Advocate must, before the beginning of each financial year, prepare a corporate plan for the financial year and give the plan to NSW Motorways.

NSW Motorways must include the Customer Advocate’s corporate plan—

in the completed corporate plan for NSW Motorways given to TfNSW before the beginning of the financial year under section 39H(2)(b), and

in annual reporting information prepared under the Government Sector Finance Act 2018.

The corporate plan must—

be made in accordance with the regulations, and

specify the following—

the activities of the Customer Advocate,

the objectives of each activity for the financial year and for following financial years,

the strategies, policies and budgets for achieving the objectives in relation to each activity,

the targets and criteria for assessing the Customer Advocate’s performance,

the status of toll reform activities undertaken by the Customer Advocate,

opportunities for toll reform,

other matters prescribed by the regulations.

The Customer Advocate must, as far as practicable, exercise the Customer Advocate’s functions in accordance with the corporate plan.

The Customer Advocate must prepare the Customer Advocate’s first corporate plan under this section within the period after the commencement of this section approved by the Minister.