Grounds for complaint

In force

(1) A person may make a complaint under this Division to the Utilities Commission against an electricity entity on the grounds that:

(a) the electricity entity is engaging in conduct that is contrary to one (or more) of its licence conditions; or

(b) the electricity entity is engaging in conduct that is contrary to the objects of this Act or the Utilities Commission Act 2000.

(2)

A complaint is to:

(a)

be in writing;

(b)

contain details of the grounds of the complaint; and

(c)

include sufficient details to show:

(i) how the complainant is, or may be, adversely affected by the alleged conduct or noncompliance; and

(ii) how the complainant has made a genuine, but unsuccessful, attempt to resolve the subject matter of the complaint with the electricity entity.

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