Matters for inclusion in Retail Code
17 Matters for inclusion in Retail Code
For section 44B(2) of the Act, the following matters are prescribed:
credit support arrangements;
billing;
metering;
service order arrangements;
the needs of the following types of retail customers:
customers requiring life support equipment;
residential customers affected by family violence;
(iii) residential customers experiencing payment difficulties due to hardship;
(f) a requirement for an electricity retailer or a network provider to inform customers of the contact details of a relevant complaints handling body;
the transfer of customers between electricity retailers;
dispute resolution between:
electricity entities; and
electricity entities and customers.
Note for paragraph (d)
A service order arrangement is a business-to-business service, such as a request for customer disconnection, customer reconnection, special meter read or installation of a new meter.
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