Health and Community Services Complaints Regulations 1998

regulations 4, 5 and 6

Part 1 Services that are prescribed health services

1. A service provided at a hospital, health institution or nursing home.

2. All medical services, nursing services, dental services, pharmaceutical services, paramedical services, mental health services, allied health services, community health services, environmental health services, specialised health services and alcohol and other drug services and a service related to those services.

3. An examination for the purposes of preparing a health status report, including referring to any notes of the examination on which the report is based.

4. A laboratory service provided in support of a health service.

5. A laundry service, dry cleaning service, catering service or other support service provided to a hospital, health institution, nursing home, if the service affects the care or treatment of a patient or resident.

6. A social work service, welfare service, recreational service or leisure service, if provided as part of a health service.

7. An ambulance service.

8. Any other service provided by a registered provider for, or purportedly for, the care or treatment of a person.

9. A service provided by:

(b) a child guidance therapist, dietician, speech pathologist, prosthetist, psychotherapist or therapeutic counsellor.

10. A service of a professional or technical nature provided for, or purportedly for, the care or treatment of a person or in support of a health service.

11. A service provided by a practitioner of therapeutic massage, naturopathy or acupuncture or in another natural or alternative health care or diagnostic field.

12. The provision of information relating to the promotion or provision of health care or health education.

Part 2 Services that are not prescribed health services

The process of writing, or the content of, a health status report.

Part 3 Services that are prescribed services for aged people

1. A service that provides one or more of the following kinds of support specifically for aged people or their carers:

Home help, personal care, home maintenance or modification, food services, respite care, transport, assessment or referral of support needs, education, training and skill development, information services, co-ordination, case management and brokerage, recreation, advocacy, provision of equipment.

2. Services provided in association with the use of premises for the care, treatment and accommodation of aged people.

3. Services under the Home and Community Care Program established under clause 5 of the agreement between the Commonwealth and the Territory set out in the Schedule to the Home and Community Care Act 1985 of the Commonwealth or an aged care program conducted by or on behalf of the Territory.

Part 4 Services that are prescribed services for people with disabilities

1. A service that provides one or more of the following kinds of support specifically for people with disabilities or their carers:

Home help, personal care, home maintenance or modification, food services, respite care, transport, assessment or referral of support needs, education, training and skill development, information services, co-ordination, case management and brokerage, recreation, advocacy, community access, accommodation support, rehabilitation, employment services, provision of equipment.

2. Services provided in association with the use of premises for the care, treatment and accommodation of people with disabilities.

3. Services purchased through the Home and Community Care Program established under clause 5 of the agreement between the Commonwealth and the Territory set out in the Schedule to the Home and Community Care Act 1985 of the Commonwealth or a disability program conducted by or on behalf of the Territory.