Health and Community Services Complaints Regulations 1998

regulation 7

1. A person is entitled to receive appropriate health services and community services of a high standard as promptly as circumstances reasonably permit.

2. A person is entitled to be informed and educated about health and community matters that may be relevant to him or her and about available health services and community services.

3. A person who is capable of doing so is entitled to participate effectively in the making of a decision dealing with his or her health, including those about participation in research.

4. A person who is capable of doing so is entitled to participate actively in his or her health care.

5. A person is entitled to be provided with health services and community services in a considerate way that take into account his or her cultural and ethnic background, needs and wishes.

6. The confidentiality of information about a person's health is to be preserved.

7. A person is entitled to reasonable access to information about his or her health.

8. A person is entitled to reasonable access to procedures to redress grievances about the way health services and community services are provided.

9. A provider or person who provides care for a user is to be considered and recognised for his or her contribution to health care.

10. A person who is capable of doing so is entitled to make his or her own responsible contribution to the therapeutic partnership between himself or herself and a provider.

Schedule 4

regulation 8

NORTHERN TERRITORY OF AUSTRALIA

Health and Community Services Complaints Act 1998

STATEMENT OF PROFESSIONAL MENTOR OR EXPERT

I,

, undertake not to record, disclose or use confidential information gained through my acting as a professional mentor/through my giving of a report* except for the purposes of the Health and Community Services Complaints Act 1998 as requested and authorised by the Commissioner.

*I certify that I have not received confidential information that reveals the identity of a complainant or provider referred to in a complaint under the Health and Community Services Complaints

Act 1998.

*I certify that from confidential information that I have received that

I do not have knowledge of the identity of a complainant or provider referred to in a complaint under the Health and

Community Services Complaints Act 1998.

*I certify that from confidential information that I have received that

I have knowledge of the identity of a complainant or provider

referred to in a complaint under the Health and Community

Services Complaints Act 1998. Particulars of the knowledge are as follows:

.

Dated 19

.

Signature

*

Delete if not applicable

Schedule 5

regulation 9

NORTHERN TERRITORY OF AUSTRALIA

Health and Community Services Complaints Act 1998

INFORMATION IN SUPPORT OF ISSUE OF SEARCH WARRANT

I, , in pursuance of section 58(1) of the Health and Community Services

Complaints Act 1998, make oath and say that:

*I believe that entry and inspection of the premises at is necessary to enable an investigation to be carried out under Part 7 of the Health and Community Services Complaints Act 1998.

*I suspect that there may be on the premises at a document or other thing relevant to a matter being investigated under

Part 7 of the Health and Community Services Complaints Act 1998.

*I suspect that there is on premises at one or more persons referred to in section 58(6) of the Health and

Community Services Complaints Act 1998 who cannot, practically or otherwise, exercise an absolute right to leave the premises and whose health and safety may be at risk.

My

belief/suspicion* is based on the following:

.

I apply for a search warrant to enter into and remain on the premises and to carry out the acts permitted by the Health and Community

Services Complaints Act 1998.

Made at [place] on

[date]

________________

By

[signature of deponent]

Witnessed by

Signature _______________________________________________

Name _______________________________________________

Address or phone no.

CERTIFICATE OF JUSTICE OF THE PEACE

In pursuance of section 58 of the Health and Community Services

Complaints Act 1998, I certify that the matters stated above are the matters I relied on to justify issuing the warrant.

Justice of the peace

*Delete if not applicable

Schedule 6

regulation 9

NORTHERN TERRITORY OF AUSTRALIA

Health and Community Services Complaints Act 1998

SEARCH WARRANT

To

: .

WHEREAS,

I, , a justice of the peace, being satisfied by information on oath placed before me by on in relation to premises at that there is:

*reason to believe that entry and inspection of the premises is necessary to enable an investigation to be carried out under Part 7 of the Health and Community Services Complaints Act 1998,

*reason to suspect that there may be on the premises a document or other thing relevant to a matter being investigated under Part 7 of the

Health and Community Services Complaints Act 1998,

*reason to suspect that there is on the premises one or more persons referred to in section 58(6) of the Health and Community Services

Complaints Act 1998 who cannot, practically or otherwise, exercise an absolute right to leave the premises and whose health and safety may be at risk,

AUTHORISE

YOU and any other person assisting you, with force if necessary, to enter and remain on the premises and do any or all of the actions permitted under section 58(3) of the Health and Community Services

Complaints Act 1998.

This warrant remains in force for 30 days after the day on which it is issued.

Dated 19

.

Justice of the peace

*Delete if not applicable