QBCC may recommend mediation to resolve complaint
192 QBCC may recommend mediation to resolve complaint
If QBCC considers a complaint about a building certifier is capable of resolution by mediation, QBCC must give the complainant and the building certifier a notice stating—
that QBCC considers the complaint is capable of resolution by mediation; and
attendance at, and participation in, mediation is voluntary; and
that either party may withdraw from the mediation at any time; and
when the mediation ends; and
the effect of giving QBCC a certificate about the mediation.
QBCC may recommend the complainant and the building certifier enter into a process of mediation to resolve the complaint as soon as practicable and before QBCC investigates the complaint.
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