Building Act 1975

If the QBCC commissioner considers a complaint about a pool safety inspector is capable of resolution by mediation, the commissioner must give the complainant and the pool safety inspector a notice stating—

that the commissioner considers the complaint is capable of resolution by mediation; and

attendance at, and participation in, mediation is voluntary; and

that either party may withdraw from the mediation at any time; and

when the mediation ends; and

the effect of giving the commissioner a certificate about the mediation.

The commissioner may recommend the complainant and the pool safety inspector enter into a process of mediation to resolve the complaint as soon as practicable and before the commissioner investigates the complaint.