Service lines on customer’s premises—electricity entity’s obligations
14 Service lines on customer’s premises—electricity entity’s obligations
An electricity entity must, in accordance with recognised practice in the electricity industry—
decide the route, termination point, number of phases, lengths, type and size of its service lines; and
provide and install or arrange for the provision and installation of its service lines.
The electricity entity must—
if requested by a customer to connect a service line that is a standard control service—meet the cost of providing and installing the service line to the customer’s premises; or
if requested by a customer to provide and install or arrange for the provision and installation of a service line that is not a standard control service—provide and install or arrange for the provision and installation of the service line to the customer’s premises at the customer’s expense.
However, the maximum length of a service line required to be provided and installed within a customer’s premises by an electricity entity at the electricity entity’s cost is—
20m for an overhead service line; or
7m for an underground service line.
Also, subsections (1)(b), (2)(a) and (3) apply only to the provision and installation of 1 initial service line that is a standard control service at particular premises, whether before or after the commencement of this section.
Example—
Subsection (1)(b) does not apply if a customer requires an additional service line, or the upgrading of the existing service line, at the customer’s premises to operate 3-phase air-conditioning equipment.
For subsections (1) and (3), a service line must be measured from the customer’s property alignment or, if the line does not cross the property alignment, the point of origin of the service line.
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.