Service lines on customer’s premises—customer’s obligations
15 Service lines on customer’s premises—customer’s obligations
A customer must provide and maintain, free of cost to an electricity entity, the facilities the entity reasonably decides are necessary to attach an overhead service line to the customer’s premises or for the entrance, support, protection and termination of an underground service line.
Examples of facilities that may be provided by a customer—
• a service riser bracket
• timber backing for the electricity entity’s ‘J’ hook
The customer must provide access for the entity to install, test, maintain or take away its service line without hindrance or obstruction.
The customer must pay the reasonable cost of a service line provided, unless—
the service line is a standard control service; and
the line is an initial service line to the customer’s premises.
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