Mediation of hybrid complaint
442 Mediation of hybrid complaint
This section applies to a complaint that involves both of the following—
a consumer dispute;
an issue of unsatisfactory professional conduct or professional misconduct by an Australian legal practitioner or of misconduct by a law practice employee in relation to the relevant practice.
The commissioner may—
suggest to the complainant and the respondent that they enter into a process of mediation; and
refer the matter to the relevant regulatory authority to see if the authority may help in the mediation or otherwise in the resolution of the complaint.
The complaint must continue to be dealt with under this chapter after or during the mediation or attempt at mediation.
This Act’s bill:Explanatory memorandum
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