Public Guardian Act 2014

A community visitor (adult) has inquiry and complaint functions.

The inquiry functions of a community visitor (adult) for a visitable site are to inquire into, and report to the public guardian on—

the adequacy of services for the assessment, treatment and support of consumers at the visitable site; and

the appropriateness and standard of services for the accommodation, health and wellbeing of consumers at the site; and

the extent to which consumers at the site receive services in the way least restrictive of their rights; and

the adequacy of information given to consumers at the site about their rights; and

the accessibility and effectiveness of procedures for complaints about services for consumers at the site; and

at the request of the public guardian, another matter about the visitable site or consumers at the site.

The complaint functions of a community visitor (adult) for a visitable site are to—

inquire into, and seek to resolve, complaints; and

identify and make appropriate and timely referrals of unresolved complaints to appropriate entities for further investigation or resolution; and

refer any other matter in relation to a complaint to the NDIS commissioner if the community visitor (adult) considers the NDIS commissioner has functions in relation to the matter.

If a community visitor (adult) reasonably considers that the visitor can discharge the visitor’s functions or a particular function by contacting a consumer or someone else at a visitable site by using relevant technology, the visitor may discharge the functions or function in that way.

In this section—relevant technology means a telephone or any other technology that reasonably allows persons using the technology to communicate effectively.