Tow Truck Act 2023

The main purposes of this Act are—

to facilitate best practice in the tow truck industry by providing a balanced framework for regulating the operation of tow trucks to carry out regulated towing; and

to protect the public by ensuring tow trucks carrying out regulated towing are operated in a safe, competent and professional way and at a reasonable cost to consumers; and

to protect public safety and the safety of the road network through ensuring the following in regulated areas—

the safe and efficient removal of motor vehicles damaged in an incident from the scene of the incident and seized motor vehicles from the place of seizure;

the safe removal of motor vehicles parked on private property.

The main purposes are achieved by—

requiring persons who conduct tow truck businesses, and persons involved in operating tow trucks to carry out regulated towing, to hold an accreditation; and

requiring persons who hold an accreditation to comply with duties, obligations, standards of conduct and other requirements directed at ensuring—

the safety of the public, including other persons involved in the carrying out of regulated towing; and

the protection of consumers; and

the secure storage of towed motor vehicles and movable property in towed motor vehicles; and

public confidence in the towing industry; and

regulating the charges that may be imposed in relation to regulated towing.