Health and Community Services Complaints Act 2004

Without limiting subsection (2), a conciliator must provide to the Commissioner a written report of the progress of a conciliation when requested to do so by the Commissioner.

A conciliator must provide to the Commissioner a written report of the results of a conciliation when the conciliator is satisfied—

that the complainant and the health or community service provider have reached agreement on all issues raised by a complaint on which the conciliator considers agreement to be possible; or

that an agreement between the complainant and health or community service provider is not possible, or is not possible to reach within a reasonable period of time.