Return to Work Act 2014

view a worker's recovery and return to work as the primary goal if a worker is injured while at work;

ensure that early and timely intervention occurs to improve recovery and return to work outcomes including after retraining (if required);

with the active assistance and participation of the worker and the employer, consistent with their obligations under this Act, ensure that recovery and return to work processes focus on maintaining the relationship between the worker and the employer;

ensure that a worker's employer is made aware of, and fulfils, the employer's recovery and return to work obligations because early and effective workplace-based coordination of a timely and safe return to work benefits an injured worker's recovery;

treat a worker and an employer fairly and with integrity, respect and courtesy, and comply with stated timeframes;

be clear about how the Corporation can assist a worker and an employer to resolve any issues by providing accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities);

assist a worker in making a claim and, if necessary, provide a worker with information about where the worker can access advice, advocacy services and support;

take all reasonable steps to provide services and information in a worker's or employer's preferred language and format, including through the use of interpreters if required, and to demonstrate respect and sensitivity to a person's cultural beliefs and values;

respect and maintain confidentiality and privacy in accordance with any legislative requirements;

provide avenues for feedback or for making complaints, and to be clear about what can be expected as a response;

recognise a right of a worker or an employer to be supported by another person and to be represented by a union, advocate or lawyer.