Return to Work Act 2014

A worker or an employer who has a concern about whether the

raise the issue or concern directly with the Corporation so that it can be dealt with in an immediate way; or

lodge a complaint with the Ombudsman (including in a case where the matter is a concern in relation to a self‑insured employer or a provider of services engaged by a self‑insured employer).

In connection with the operation of subclause (1)—

the preference is to attempt to resolve a matter directly with the

if the matter is referred to the Ombudsman, the Corporation will comply with any recommendation of the Ombudsman in order to ensure compliance with these standards; and

without limiting subclause (3), sections 17(1) and 25 of the

If a complaint is lodged with the Ombudsman under subclause (1) in relation to a self‑insured employer or a provider of services engaged by a self‑insured employer—

the Ombudsman may, in investigating the complaint, exercise the powers of the Ombudsman under the Ombudsman Act 1972 as if carrying out an investigation under that Act, subject to such modifications as may be necessary, or as may be prescribed; and

the self‑insured employer or provider will be taken for the purposes of the investigation to be an agency to which the

the Ombudsman must report to the Corporation on the outcome of the investigation.