Water Industry Act 2012

A regulated operator must, on the written application of any person, provide an information brochure containing (or accompanied by)—

the terms and conditions on which the regulated operator is prepared to make the regulated operator's regulated infrastructure available for use by others; and

the procedures that the regulated operator will apply in determining a proposal for access to any regulated infrastructure and infrastructure services; and

information about relevant prices and costs associated with gaining access to (and using) regulated infrastructure and infrastructure services;

a copy of a standard access arrangement used by the regulated operator; and

the contact details of the regulated operator's representative who is the initial point of contact for responding to questions about access to regulated infrastructure and infrastructure services prior to the making of an access proposal, and information about how to lodge an access proposal;

other information prescribed by the regulations.

The information brochure must be provided within 30 days (or a longer period allowed by the regulator) after the regulated operator receives the application.

The regulated operator must, within 14 days after providing a person with an information brochure under this section, give a copy of the information brochure, and details of the person to whom the information has been provided, to the regulator.

If a regulated operator fails to comply with this section in any respect, the regulated operator is guilty of an offence. Maximum penalty: Maximum penalty: $20 000.