reg 10
In forceCustomer service code to specify circumstances relating to disconnection or restriction because of debt
Part 4Disconnections and Restrictions of Services
10 Customer service code to specify circumstances relating to disconnection or restriction because of debt
A customer service code must specify the circumstances in which a regulated entity –
may restrict or disconnect a regulated service provided to a customer, if the customer has failed to pay a debt due and payable to the regulated entity; and must restore a regulated service provided to a customer, if the customer has entered into a payment plan, or other arrangement, with the regulated entity for the payment of a debt due and payable to the regulated entity.
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