reg 22
In forceCustomer service code to specify matters relating to recovery of amount of money undercharged
Part 7Overpayments and Underpayments
22 Customer service code to specify matters relating to recovery of amount of money undercharged
A customer service code must specify that a regulated entity is entitled to recover from a customer an amount of money by which the customer was undercharged in respect of any billing period.
A customer service code must specify the circumstances in which, and the process by which, a regulated entity may recover from a customer an amount of money by which the customer was undercharged, except if the undercharging occurred because of fraud committed by the customer.
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