Schedule 1, s 16
In forceProvide a complaint handling process
Schedule 1Victorian Architects Code of Professional Conduct
Part 2The Code
Division 3Business management and processes
16 Provide a complaint handling process
Architects must have a written procedure in place which provides for prompt, professional and courteous handling of complaints and sets out—
(a)
details of any special arrangements for resolving disputes; and
(b)
the process for making a complaint to the Board; and
(c)
a reasonable timeframe for handling complaints, as far as practicable.
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