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Schedule 1, s 9

Communicate with clients effectively and promptly

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Schedule 1Victorian Architects Code of Professional Conduct
Part 2The Code
Division 2Client relations

9 Communicate with clients effectively and promptly

An architect must—

(a)

ensure that clients are kept adequately informed about the progress of their projects; and

(b)

take reasonable steps to ensure that a client is informed of decisions required of the client in respect of the services with reasonable promptness; and

(c)

provide sufficient relevant information with reasonable promptness to enable a client to make an informed decision in relation to the provision of services; and

(d)

respond, with reasonable promptness, to a client's reasonable requests for information or other communications about the provision of services to the client; and

(e)

take reasonable steps to ensure that all information and material provided to a client is accurate and unambiguous; and

(f)

promptly advise a client in writing of any circumstance that is likely to prevent the architect from providing the services under the client agreement or from following the client's instructions in relation to the services, including a circumstance that imposes on the architect an obligation to withdraw from the provision of services under clause 2(2).

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