Funerals Act 2006

Before entering into any agreement for the provision of funeral goods or funeral services, a funeral provider must provide the customer with a statement—

setting out an itemised list of—

the cost of the funeral goods and funeral services selected by the customer; and

service fees; and

disbursements; or

if the proposal is a funeral package, an itemised list of each item provided in the package and the total cost of the package.

A funeral provider must ensure that each item on a statement of funeral costs (except disbursements) corresponds with an item on the funeral goods and services price list produced by the funeral provider.

Subject to subsection (4), a funeral provider must ensure that a statement of funeral costs lists disbursements separately.

If a funeral provider does not know the cost of the disbursements at the time of providing the statement of funeral costs, the funeral provider must—

include on the statement a reasonable estimate of the cost of the disbursements; and

provide a further written statement of the actual disbursements with the final invoice.

A statement of funeral costs must—

state that the funeral provider has a complaints handling procedure; and

set out how a customer can make a complaint.

Subsection (2) only applies in relation to a funeral goods and services price list required to be produced on or after the commencement of section 21.